It is imperative that you do not return an item to the address from which it shipped. We accept all returns at a central location, and returns made to other warehouses will not be recorded and will delay and reduce refunds. avmountsonline.com will not issue refunds for returns made to any location without an RMA. We require an RMA so that we are able to match your return to your order. Refunds on non-defective, undamaged items will equal the purchase price minus a 20% restocking fee as well as the shipping costs. Shipping costs include the amount that avmountsonline.com paid to ship the item to you, and those shipping costs are deducted from refunds for returns.

** There is an exception to this rule in the case of clearance items. All sales on clearance items are final. Clearance items cannot be returned.

Cancelled Orders
Any order that is changed or canceled after it has already shipped, whether or not the delivery is refused, is considered to be a non-defective return. Refused deliveries are always considered to be non-defective returns, so if you suspect damage, do not refuse the delivery. Have the delivery driver make a note of the damage. See "Damaged Items" below. Shipping charges (both to you and back to us) will be deducted from your refund for orders that are canceled after shipping. Please handle product packaging with care, as there may be a 20% restocking fee charged to you if the packaging or the item does not return to us comparable to the condition in which it was shipped.

avmountsonline.com has a 15-day exchange policy on defective items only. A defective item is defined as one that has a manufactured flaw. The flaw existed before shipping and was not created in transit. Defective items cannot be returned for a refund, they can only be exchanged for the same non-defective item. The warranty period begins upon delivery of the item. If an item comes to you in defective or damaged condition, avmountsonline.com will arrange pick up of the item for return and will send a new item or the necessary replacement parts to you right away. A report of a defect or damage must be sent to customer service within 15 days of delivery. If an item is discovered to be defective after 15 days, you will need to send the defective merchandise to the manufacturer or service location for replacement or repair. Defective items can be returned for an exact exchange only.

Damaged Item(s)
If an item is delivered to you in unacceptable condition, do not refuse delivery, but do make sure the damage is noted by the delivery driver. Let us know immediately of the damage by sending an email to Customer Service or calling us at 1-865-671-2023. Please include your name, order number, the item description, a list of the damaged parts (usually found in the assembly instructions) and any other significant details. We will respond with a remedy to the problem within hours. In many cases the problem is more easily remedied with the expedient shipment of new parts. If the item has suffered significant damage, we will file a damage claim against the carrier and we'll ship a new item right away. You will not be charged for a new replacement item and it is not your responsibility to file a damage claim against the carrier. Please keep the damaged item and the packaging until the carrier has contacted you, has picked the item up or has inspected the item and released it to you to do with as you wish. In most cases the carrier will just ask you to discard the damaged item. Freight damage is not frequently an issue with our shipments. This information is included here in the rare case that you are not totally satisfied with the condition of your delivery. We want you to know you will never be stuck with a damaged or defective item. Please know we are here to protect your interests. If you need any help at all, please contact us.